Determination - Claim timeframes Resource
https://lifeccc.org.au/resources/determination-claim-timeframes/
Determination - Premium increases and accessing the Code Resource
https://lifeccc.org.au/resources/notice-of-determination-cx18494/
Notice of Determination - CX15952 Resource
https://lifeccc.org.au/resources/notice-of-determination-cx15952/
Supporting victims of family and domestic violence Resource
https://lifeccc.org.au/resources/supporting-victims-of-family-and-domestic-violence/
…a look at the current state of compliance with the obligations in the industry and to see how insurers can improve to make a significant difference in the lives of…
Life Insurers Struggling to Meet Claims Handling Obligations News
https://lifeccc.org.au/media-release-annual-industry-data-and-compliance-report-2022-23/
…insurer’s ability to address issues effectively and improve operations. Ms McClelland urged all life insurers to review their processes for detecting, recording, and reporting breaches to ensure transparency and accountability….
Life CCC Annual Industry Data and Compliance Report 2022-23 Resource
https://lifeccc.org.au/resources/life-ccc-annual-industry-data-and-compliance-report-2022-23/
Obligations for annual notices - a follow-up inquiry (section 6.3) Resource
https://lifeccc.org.au/resources/annual-notices-section-6-3/
…on addressing significant non-compliance among certain insurers and ensuring they rectify their systems and procedures. An ongoing commitment to better customer outcomes begins with reviews and genuine efforts to improve….
Life Insurance Code of Practice 2.1.1 (Current) Resource
https://lifeccc.org.au/resources/life-insurance-code-of-practice/
…consumers Provide a benchmark of consistency within the industry Establish a framework for professional behavior and responsibilities Designed to protect you, the consumer. Previous versions of the Life Code of…
Working to ensure a smooth transition to the new Code of Practice News
https://lifeccc.org.au/media-release-life-ccc-annual-report-2022-23/
…on improvements to processes, systems and procedures. And this begins with accurate and transparent reporting of breaches.” The Annual Report is available on the Life CCC website. Media enquires [email protected]…
New ownership for the Life Insurance Code of Practice. News
https://lifeccc.org.au/media-release-new-ownership-for-the-life-insurance-code-of-practice/
…aims to ensure it delivers on its promises to customers across Australia. Our work monitoring Code compliance continues unabated as we promote practices that lead to positive outcomes for the…