Report an Issue

You can refer alleged breaches to the Life CCC for investigation if your insurer is a subscriber to the Life Insurance Code of Practice.

Life insurer:*
Alleged Breach (Brief Summary)*
When did the breach occur?*
MM slash DD slash YYYY
Alleged Breach Code Section (if known)
Do you have an open matter with Australian Financial Complaints Authority (AFCA)?*
- Yes
- No
Name*
First Last
Email*
Phone
Is there anything you'd like to add?
File
Max. file size: 200 MB.
Please provide any supporting documents (e.g. copies of correspondence, policy documents etc.)
Was this form easy to complete?
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- No
The Life CCC’s role
The Code is the life insurance industry’s commitment to mandatory customer service standards. The Code does not cover all life insurance companies but those companies that have adopted the Code have formally agreed to be bound by its standards.

The Life CCC is the independent body that monitors Code compliance. One of its roles is to investigate, where appropriate, reported possible Code breaches.

What the Life CCC cannot do
The Life CCC monitors Code compliance - it is not a court, tribunal or dispute resolution forum.

This means it cannot:
1. - mediate or resolve individual disputes,
2. - determine a person’s legal rights or legal entitlements,
3. - order compensation, or
4. - provide individual outcomes.
By clicking this box, you agree to the Life CCC capturing any information as it is entered into this form. All information provided to the Life CCC is handled and protected in accordance with our Privacy Statement and in this regard you understand that the information you provide in this form as well as any other information including any documents and other material relevant to your claim of breach by the named Insurer, will be shared between the named insurer and the Life CCC for consideration and investigation of your claim. For more information about how the Life CCC collects, uses and stores your personal information please see the Life CCC's Privacy Statement at the bottom of this page.*
- I agree
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The Life CCC’s role