Guidance Notes (Code 1.0)
View Life CCC Guidance Notes
Guidance Notes
GN8: Section 8.15 Communicating claim decision timeframeGN7: Significant Breach ObligationsGN6: Section 8.17 Decision timeframes for non- income-related claimsGN5: Section 8.16 Decision timeframes for income-related claimsGN4: Financial hardship on premium paymentsGN3: Website and marketing communicationsGN2: Section 9.10 Complaints obligationsGN1: Self-reporting information