The Committee is made up of an independent chairperson, a consumer representative and an industry representative.

Jan McClelland AM, BA Hons, BLEGS, FAICD, FACEL, FIML - Committee Chair

Jan McClelland AM is an experienced Chief Executive, Chair and Company Director in government, private and not for profit organisations across a wide range of industry sectors.

Jan is currently Deputy Chancellor of the University of New England (UNE), Chair of the Gateway Network Governance Body (GNGB), a Director of Stewart House and Chair of audit and risk committees in government and non-government organisations. She is also Managing Director of a management consultancy practice providing advisory services in strategy and planning, organisation reviews, complaints handling, and industry codes of practice.

Jan is a former Director General of the NSW Department of Education and Training and Managing Director of the NSW TAFE Commission. She has previously served as chair/member of boards and governance bodies in transport, waste, agriculture, medical technologies, legal and professional services, and insurance. Her roles have included Chair of the Medical Technology Association of Australia (MTAA) Code Compliance Committee, Chair of the Professional Practice Review Committee of the NSW Consumer Tenancy and Trader Tribunal (now NSW Civil and Administrative Tribunal), and member of the NSW Motor Accidents Authority Council and NSW Administrative Decisions Tribunal.

Jan holds a Bachelor of Arts (Honours) Degree and a Bachelor of Legal Studies. She is a Fellow of the Institute of Company Directors, a Fellow of the Australian Institute of Leaders and Managers and a Fellow of the Australian Council of Educational Leaders.

Jan was awarded a Member of the Order of Australia (AM) in 2015 for significant service to a range of education, business, social welfare and community organisations and to public administration.

Ms Alexandra Kelly, LLM, BPsych, GAICD - Consumer Representative

Alexandra is the Director of casework at the Financial Rights Legal Centre, which operates a legal advice line for credit and debt, part of the National Debt Helpline in NSW, the Mob Strong Debt Help line a dedicated national service for Aboriginal and Torres Strait Islanders, and the National Insurance Law Service.

As a solicitor at Financial Rights Legal Centre for the last 15 years she has had the privilege of speaking to consumers about their lived experiences of financial services products, including life insurance; advocating on individual and systemic issues; and lobbying and advocating from an evidence-based position.

Alexandra is a non-executive director of CHOICE and a member of the Australian Consumer Law Subcommittee of the Law Council. She is committed to social justice, consumer advocacy and consumer education as to their financial rights.

Alexandra has a Bachelor of Laws (Hons) and Bachelor of Psychology from Australian National University and Master of Laws from Sydney University and a graduate member of the Australian Institute of Company Directors.

Paul Reid - Industry Representative

Paul’s area of professional focus has been financial services and he led KPMG’s audit services for a wide range of listed Australian financial institutions. During his time at KPMG and since retiring from the firm Paul also has held directorships with various not for profit organisations and continues to be involved with a number of charities either as a Board member or in providing advice on financial matters.

Paul retired as a partner at KPMG in 2014, having been with the firm for almost 40 years. He retired as a non-executive director of TAL Life Limited in June 2023 after serving on the board for almost 7 years.

Philippa Heir, BA LLB - Alternate Consumer Representative

Philippa Heir is currently the Managing Lawyer – Insurance at the Consumer Action Law Centre in Melbourne. Having started her career in private practice acting for insurers, for the last four years, she has been advising and advocating for consumers experiencing insurance issues. She is also involved in insurance campaigns at Consumer Action, including the Stop Selling Junk campaign, which involved the development of a self-help web tool,, to help people seek refunds for add-on insurance. In 2018, Philippa represented and supported two clients to give evidence at the Financial Services Royal Commission about their experience with the insurance industry.