The Committee is made up of an independent chairperson, a consumer representative and an industry representative.

Jan McClelland AM - Committee Chair

Jan McClelland AM is an experienced Chief Executive, Chair and Company Director in government, private and not for profit organisations across a wide range of industry sectors.

Jan is a former Director General of the NSW Department of Education and Training and Managing Director of the NSW TAFE Commission. She is currently Deputy Chancellor of the University of New England (UNE), Chair of the Gateway Network Governance Body (GNGB), and a member of the Advisory Board of NSW Circular and of audit and risk committees in legal, health and local government sectors. Jan is also Chair of HeartKids Limited and a Director of Stewart House.

Jan is also Managing Director of a management consultancy practice providing advisory services across public, private and not for profit sector organisations in the areas of strategic planning, organisation reviews, complaints handling, and industry codes of practice.

Jan has previously served as chair/member of boards and governance bodies in transport, waste, agriculture, medical technologies, legal and professional services, and insurance. Her roles have included Chair of the Medical Technology Association of Australia (MTAA) Code Compliance Committee and Chair of the Professional Practice Review Committee of the NSW Consumer Tenancy and Trader Tribunal (now NSW Civil and Administrative Tribunal). She has also been a member of the NSW Motor Accidents Authority Council and NSW Administrative Decisions Tribunal, and a Director of Waste Services Environmental Solutions, Central Coast Redevelopment Authority and State Transit Authority.

Jan holds a Bachelor of Arts (Honours) Degree and a Bachelor of Legal Studies. She is a Fellow of the Institute of Company Directors, a Fellow of the Australian Institute of Leaders and Managers and a Fellow of the Australian Council of Educational Leaders.

Jan was awarded a Member (AM) in the General Division of the Order of Australia in the Australian Day 2015 honours list, for significant service to a range of education, business, social welfare and community organisations and to public administration.


Ms Alexandra Kelly, LLM, BPSYCH - Consumer Representative

Alexandra is the Director of Casework of the Financial Rights Legal Centre, which operates the National Debt Helpline in NSW, the Mob Strong Debt Help line, a dedicated national service for Aboriginal and Torres Strait Islanders , and the National Insurance Law Service.

As a solicitor at Financial Rights Legal Centre for the last 10 years she has had the privilege of speaking to consumers about their lived experiences of financial services products, including life insurance; advocating on individual and systematic issues; and lobbying and advocating from an evidence-based position.

Alexandra is a non-executive director of CHOICE and a member of the Australian Consumer Law Subcommittee of the Law Council. She is committed to social justice, consumer advocacy and consumer education as to their financial rights.

Alexandra has a Bachelor of Laws (Hons) and Bachelor of Psychology from Australian National University and Master of Laws from Sydney University.


David Goodsall, BA - Industry Representative

David Goodsall has spent his career advising institutions in the financial services, general insurance and health insurance industries in Australia and overseas. David has extensive commercial and boardroom experience both as a director, and having advised many major institutions in life insurance, reinsurance, and broader financial services on a range of transactions, product, strategy, risk management, culture, governance, and regulatory issues.

David is a consulting actuary and co-founder of Fiduciary Dynamics, a specialist advisory firm that provides strategic governance and risk management advice to financial services companies. He is an independent director and chair of the Audit and Risk Committee of BrightsideCo Insurance. Previously David was a senior partner in the Financial Services practice of Ernst & Young, leading the Actuarial, as well as an independent director of ClearView Wealth, and Medical Insurance Australia. He was President of the Institute of Actuaries of Australia in 2012.

David holds a BA majoring in actuarial studies, is a Fellow of the Institute of Actuaries of Australia, a Fellow of the Australian Institute of Company Directors, and  a Chartered Enterprise Risk Analyst.


Philippa Heir, BA LLB - Alternate Consumer Representative

Philippa Heir is currently the Managing Lawyer – Insurance at the Consumer Action Law Centre in Melbourne. Having started her career in private practice acting for insurers, for the last four years, she has been advising and advocating for consumers experiencing insurance issues. She is also involved in insurance campaigns at Consumer Action, including the Stop Selling Junk campaign, which involved the development of a self-help web tool, DemandARefund.com, to help people seek refunds for add-on insurance. In 2018, Philippa represented and supported two clients to give evidence at the Financial Services Royal Commission about their experience with the insurance industry.