The report looks at our significant achievements over the year, including:

  • Our work to ensure a smooth transition to the new Code
  • Supporting industry and the Council of Australian Life Insurers during the transfer of the Code ownership
  • Ongoing compliance monitoring activities and the investigation of potential Code breaches

We also highlight the work we are doing to further drive better practices and Code compliance, with a focused look at upcoming priorities.

The Annual Report is a comprehensive overview of our work and provides valuable insight into our pursuit of good customer outcomes through better compliance with the Code.